Monday, March 22, 2010

Average Franchisee Reported Earnings -- $149k+ or under $50k?

"He uses statistics as a drunken man uses lamp-posts... for support rather than illumination." - Andrew Lang (1844-1912)

To me, one of the more frustrating franchise statistics repeatedly quoted is average income. Inevitably, this statistic always suggests that the typical franchisee earns $100,000+ per year. To cite one example, the USA Franchisee Statistics page on www.franchiseseek.com states that “In 2000 …. over 30% of franchisees earn over $149,000 per year.” I recently read a press release citing a similar figure for 2009.

It is my opinion that such a high figure falls into the “too good to be true” category. In a country where the average income is under $50,000 a year and the unemployment rate is in the 10% to 20% range, this figure just doesn’t sound right. Even in good times, such a high average income sounds exceptionally good. If we are in a recession, as I believe we are, is it possible that franchised business operations are a safe haven offering a guaranteed substantial income during these difficult economic times?

The National Franchisee Survey asks respondents to report if their business was profitable and, if profitable, their profitability over the most recent calendar year (2009). Our preliminary findings are that only 3% of respondents earned more than $100,000 over the past calendar year and only 15% claimed to earn in excess of $50,000 a year. This is quite a contrast to the $149,000 figure cited above. Being in the early days of the survey, which will run for most of the calendar year, it is difficult to determine if these percentages will remain consistent. At the other extreme, 61% of respondents state that their business is not profitable.

2010-03-15 FranchiseFactsUSA Past Year Profitablity

To be clear, none of this is suggestive of problems in the franchise industry. The economy has ended an overheated phase where too many people paid far too much for businesses. They financed their businesses rather than starting slow and building through natural growth. Overly optimistic revenue projections were used to justify high purchase prices, opening expenses and operational expenses. These businesses, and their owners, now are saddled with financial obligations that many are unable to pay out of current revenues. Consolidations (closures) are inevitable.

To further put these percentages in perspective, it is generally accepted that most small businesses do not survive their first ten years. And we have gone through a period of approximately ten years during which the economy expanded to a point where it is no longer sustainable. This leads me to assume that a higher percentage of small businesses are operating at reduced profitability than at any other point in my lifetime.

FranchiseFacts explores franchisee profitability in detail as part of its National Franchisee Survey. In the coming months, we will attempt to provide a more detailed understanding of this topic. The insights we provide will remain preliminary since the survey is currently in progress. Results reported in this blog are subject to change as more surveys are received throughout the year. Once the survey is closed, our final report will make this information available in its totality.

In the coming months, this blog will look closer at some of the attributes and demographics of profitable franchises.

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FranchiseFacts – Capturing the franchise experience

Perry Shoom, FranchiseFacts
Capturing the franchise experience!

Franchisee Survey in progress at
www.FranchiseFactsUSA.com

If you are a franchise owner or store manager, please participate!

Understanding the Franchise Experience blog can be found at
franchisefactsusa.blogspot.com

Monday, March 8, 2010

Resolving Franchisee and Franchisor Conflict

FranchiseFacts was created for the sole purpose of improving communications between franchisor and franchisee. We believe that is best addressed through Franchisee Satisfaction reporting.

As discussed in my previous posting, the source of many franchisor/franchisee conflicts can often be reduced to a disagreement on how profitability is determined. The challenge, however, is to find a better way of communicating between both parties.

Larger corporations have a different way of gathering and analyzing information than smaller operations. For this reason the larger corporations can be seen as slower to react and slow at decision making. Franchisors must make decisions that support many different franchisees with different situations and priorities. What is good for one franchisee may not be good for others. Regardless of what programs are introduced or not introduced by a franchisor, many are likely to disagree.

What FranchiseFacts does is gather information that results in a better understanding of the franchisee perspective. Put differently, we report on Customer Satisfaction (or Franchisee Satisfaction) for the franchising industry. This information is then communicated to the franchise community through our reports.

In the coming months and years, we plan on providing information that addresses diverse topics such as;

• The makeup of franchisees by gender and ethnicity
• Overall franchisee profitability by industry, region and other criteria
• Franchisee satisfaction with existing franchisor relationship by product/service and department
• Perceived quality of services provided by franchisor
• Perceived effectiveness of advertising and marketing efforts by franchisor
• Developing linkages between local store revenues and key holidays/major events
• Understanding which advertising venues are most popular among franchisees

Our survey(s) will evolve over time to reflect changes in the economy and suggestions from franchisees, franchisors and other interest groups.

Beginning with my next posting, we will take a peek inside the current survey and present some of our preliminary findings.

I encourage you to participate in the survey at http://www.FranchiseFactsUSA.com and also to submit your own suggestions for changes to our survey or methodology.


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FranchiseFacts – Capturing the franchise experience

Perry Shoom, FranchiseFacts
Capturing the franchise experience!

Franchisee Survey in progress at www.FranchiseFactsUSA.com
If you are a franchise owner or store manager, please participate!

Understanding the Franchise Experience blog can be found at franchisefactsusa.blogspot.com